Work with Us

Server

We're looking for an experienced, energetic server to join the Lost Colony team!

POSITION REQUIREMENTS

Ability to serve with a genuine smile, adjust on the fly, and always execute at the highest standards of excellence.

At Hugo's Lost Colony,  everything we do is inspired by our guests, and that means providing the best possible service to every guest, every time.

In this position, you'll be required to:

• Greet guests in a welcoming fashion, serving with a friendly and helpful demeanor
• Know the menus well, including how to best serve guests' dietary restrictions and accurately answering all food preparation questions
• Transmits orders to bar and kitchen by recording guests’ selections and identifying all special dietary needs and special requests
• Assist in preparations as needed or as directed, and always look for opportunities to assist your colleagues
• Remain professional and welcoming at ALL times
• Responds to additional guest requirements by inquiring of needs and observing dining process
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to spills or other guest needs
• Concludes dining experience by acknowledging the guests, thanking them, and inviting them back
• Work calmly and effectively under pressure
• Must be able to work flexible shifts and schedules as required, including weekends and some holidays

EDUCATION & EXPERIENCE

• Age: Must be at least 18 years of age based upon state requirements to serve alcohol
• Service Experience: Minimum one year experience as a server required
• Minimum Education: High school diploma or GED
• Familiarity with industry best practices

ADDITIONAL COMPETENCIES

• Communication: The ability to write and speak effectively and clearly, actively listen to others, ask questions to verify understanding, and always do so with a smile and helpful attitude
  • Must be able to communicate effectively with colleagues and guests
  • Basic math skill proficiency
  • Bilingual preferred, but not required
• Professional maturity: The ability to separate emotional feelings from the real issues at hand, meet commitments, keep the promises you make, and accept the responsibility of your actions

PHYSICAL DEMANDS

• Must be able to stand for extended durations (8-12 hour shifts)
• Ability to constantly lift up to 50 pounds without issue
• Ability to work in an environment that has exposures to cold, heat, and water
• Able to lift, reach, bend and stoop
• Able to work in a standing position for extended periods of time

Hugo's Lost Colony provides an engaging, fun, and highly rewarding working environment that thrives off teamwork and a genuine desire to excel in service.

Everyone who works at Hugo's Lost Colony is a part of our family, and we would be thrilled to have you join our team.

FOH Manager

Play a leading role in providing truly exceptional dining experiences at Hugo's Lost Colony!

At Hugo's Lost Colony, everything that we do is inspired by our guests, and their experience begins with our management team, who lead by example at every opportunity. Our Managers utilize their skills, experience, and adaptability to lead talented teams in providing unforgettable dining experiences for our guests.

Managers oversee every aspect of guest experience and service, utilize teachable moments, manage with a genuine smile, adjust on the fly, and always execute at the highest standards of excellence, leading others in this same manner.

This is a unique opportunity with a potential for dynamic brand/ownership participation, providing you with a tangible, beneficial, rewarding stake in the success of the company.

In this position, you'll be required to:

• Lead by example, and set the standard by which all other employees learn and follow. Lead out in prep periods and take responsibility of staff, cleanliness, preparation, and guest satisfaction at every level
• Be keenly aware of the little things, always on the lookout for ways to improve the experience, ambiance, and satisfaction for guests as well as staff. From bathroom cleanliness to the almost imperceptible conveniences, it's your mission to leave no stone unturned in providing exceptional experiences.
• Greet guests in a welcoming fashion, engaging with guests in a clear, helpful, genuinely caring manner
• Manage staff and assisting wherever needed; this is a hands-on, lead-by-example role
• Know all menus by heart, and serve as well if not better than the highest quality member of your team, utilizing your additional experience and maturity to lead out in this capacity
• Maintain an enthusiastic, welcoming disposition that's focused on prompt service and complete guest satisfaction
• Execute all paperwork, scheduling, and team management as required by role
• Learn and master all computer and administrative duties, ordering, stocking, and inventory levels and quality as required
• Remain professional, accommodating, and welcoming at all times
• Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies
• Ability to work calmly and effectively under pressure, with excellent listening and communication skills
• Must be able to work flexible shifts and schedules, including weekends and some holidays

Qualifications

COMPUTER SKILLS

• Basic computer skills required. Microsoft Excel, Microsoft Word, and Gmail experience required.
• Experience with Aloha preferred but not required.

EDUCATION & EXPERIENCE

• Must be at least 21 years of age.
• At least three years of restaurant experience required, fine dining experience is preferred.
• Basic knowledge of cooking techniques is preferred.
• Basic knowledge and experience of inventory management.

LANGUAGE/MATH/REASONING ABILITY

• Must have problem solving abilities, be self-motivated, and organized.
• Must be able to communicate effectively with guests and employees.
• Basic math skill proficiency.
• Bilingual required (English and Spanish).

Bartender

We're looking for an experienced, energetic bartender to join the Lost Colony team!

POSITION REQUIREMENTS

Ability to serve guests with a genuine smile, adjust on the fly, and always execute at the highest standards of excellence.

At Lost Colony, everything we do is inspired by our guests, and that begins with providing the best possible service to every guest, every time.

In this position, you'll be required to:

• Greet guests that arrive at the bar or bar areas in a prompt and welcoming fashion, serving each and every guest with a friendly and helpful demeanor
• Take orders promptly and accurately
• Have complete knowledge of our bar products and ingredients, with ability to explain our products to guests
• Ability to prepare all drinks unassisted in a timely and accurate fashion
• Know the food menus well as well, including how to best serve guests' dietary restrictions and accurately answering all food preparation questions
• Transmits orders to kitchen, identifying all special dietary needs and special requests
• Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies
• Maintains bar area table settings by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to spills or other guest needs
• Concludes dining experience by acknowledging the guests, thanking them, and inviting them back
• Must be able to work flexible shifts and schedules as required, including weekends and some holidays

EDUCATION & EXPERIENCE

• Age: Must be at least 18 years of age based upon state requirements to serve alcohol
• Service Experience: Minimum one year experience as a bartender required
• Minimum Education: High school diploma or GED
• Familiarity with industry best practices

ADDITIONAL COMPETENCIES

• Communication: The ability to write and speak effectively and clearly, actively listen to others, ask questions to verify understanding, and always do so with a smile and helpful attitude
  • Must be able to communicate effectively with colleagues and guests
  • Basic math skill proficiency
  • Bilingual preferred, but not required
• Professional maturity: The ability to separate emotional feelings from the real issues at hand, meet commitments, keep the promises you make, and accept the responsibility of your actions

PHYSICAL DEMANDS

• Must be able to stand for extended durations (8-12 hour shifts)
• Ability to constantly lift up to 50 pounds without issue
• Ability to work in an environment that has exposures to cold, heat, and water
• Able to lift, reach, bend and stoop
• Able to work in a standing position for extended periods of time

Hugo's Lost Colony provides an engaging, fun, and highly rewarding working environment that thrives off teamwork and a genuine desire to excel in service.

Everyone who works at Hugo's Lost Colony is a part of our family, and we would be thrilled to have you join our team.

Host

We're looking for an experienced, energetic host or hostess to join the Hugo's Lost Colony team!

POSITION REQUIREMENTS

Ability to serve with a genuine smile, adjust on the fly, and always provide service at the highest standards of excellence.

At Hugo's Lost Colony, everything we do is inspired by our guests, and first impressions mean everything. It's critical that each and every guest feel warmly welcomed in, and treated as a VIP.

In this position, you'll be required to:

• Greet guests in a welcoming fashion
• Engage promptly and energetically with a genuine smile
• Open and hold doors for guests whenever possible
• Know the restaurant layout and menu well, in order to answer any questions guests may have upon arrival
• Quickly identify ideal seating placements, as determined by guest preferences and space availability
• Guide guests to their table and present menus
• Receive and take phone calls
• Know and understand our service and kitchen software
• Maintain orderly and clean front of house
• Conclude dining experience by acknowledging the guests as they make their exist, thanking them, and if possible, holding the doors for them
• Must be able to work flexible shifts and schedules as required, including weekends and some holidays

EDUCATION & EXPERIENCE

• Age: Must be at least 16 years of age
• Experience: One year minimum experience in front-facing service industry, restaurant experience preferred
• Familiarity with industry best practices

ADDITIONAL COMPETENCIES

• Communication: The ability to speak and write effectively and clearly, actively listen to others, ask questions to verify understanding, and always do so with a smile and helpful attitude
  • Must be able to communicate effectively with colleagues and guests
  • Basic math skill proficiency
  • Bilingual preferable but not required
• Professional maturity: The ability to separate emotional feelings from the real issues at hand, meet commitments, keep the promises you make, and accept the responsibility of your actions

PHYSICAL DEMANDS

• Must be able to work in standing position for extended durations (6-12 hour shifts)
• Ability to occasionally lift up to 50 pounds without issue
• Ability to work in an environment that has exposures to cold, heat, and water
• Able to lift, reach, bend and stoop

Hugo's Lost Colony provides an engaging, fun, and highly rewarding working environment that thrives off teamwork and a genuine desire to excel in service.

Everyone who works at Hugo's Lost Colony is a part of our family, and we would be thrilled to have you join our team.