FOH Manager

Play a leading role in providing truly exceptional dining experiences at Hugo's Lost Colony!

At Hugo's Lost Colony, everything that we do is inspired by our guests, and their experience begins with our management team, who lead by example at every opportunity. Our Managers utilize their skills, experience, and adaptability to lead talented teams in providing unforgettable dining experiences for our guests.

Managers oversee every aspect of guest experience and service, utilize teachable moments, manage with a genuine smile, adjust on the fly, and always execute at the highest standards of excellence, leading others in this same manner.

This is a unique opportunity with a potential for dynamic brand/ownership participation, providing you with a tangible, beneficial, rewarding stake in the success of the company.

In this position, you'll be required to:

• Lead by example, and set the standard by which all other employees learn and follow. Lead out in prep periods and take responsibility of staff, cleanliness, preparation, and guest satisfaction at every level
• Be keenly aware of the little things, always on the lookout for ways to improve the experience, ambiance, and satisfaction for guests as well as staff. From bathroom cleanliness to the almost imperceptible conveniences, it's your mission to leave no stone unturned in providing exceptional experiences.
• Greet guests in a welcoming fashion, engaging with guests in a clear, helpful, genuinely caring manner
• Manage staff and assisting wherever needed; this is a hands-on, lead-by-example role
• Know all menus by heart, and serve as well if not better than the highest quality member of your team, utilizing your additional experience and maturity to lead out in this capacity
• Maintain an enthusiastic, welcoming disposition that's focused on prompt service and complete guest satisfaction
• Execute all paperwork, scheduling, and team management as required by role
• Learn and master all computer and administrative duties, ordering, stocking, and inventory levels and quality as required
• Remain professional, accommodating, and welcoming at all times
• Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies
• Ability to work calmly and effectively under pressure, with excellent listening and communication skills
• Must be able to work flexible shifts and schedules, including weekends and some holidays

Qualifications

COMPUTER SKILLS

• Basic computer skills required. Microsoft Excel, Microsoft Word, and Gmail experience required.
• Experience with Aloha preferred but not required.

EDUCATION & EXPERIENCE

• Must be at least 21 years of age.
• At least three years of restaurant experience required, fine dining experience is preferred.
• Basic knowledge of cooking techniques is preferred.
• Basic knowledge and experience of inventory management.

LANGUAGE/MATH/REASONING ABILITY

• Must have problem solving abilities, be self-motivated, and organized.
• Must be able to communicate effectively with guests and employees.
• Basic math skill proficiency.
• Bilingual required (English and Spanish).